Next-gen educational technology: Veronica Reilly on learner experience

 Episode Highlights:

In this episode, 360ed.tv chats with Veronica Reilly, Founder and Learning Director of Digital Learning Partners, about the next-generation educational technology that is revolutionising the onboarding and ongoing learner experience.

Highlighting the greatest potential of these technologies, Veronica examines the learning analytics they generate towards making data-driven decisions around what learning journeys people need, and the value of Digital Adoption Platforms (DAPs) in accelerating the onboarding process and supporting self-directed learning.

Beyond just a smart walkthrough of available learning content, Veronica sheds light on the power of DAPs such as ‘WalkMe’ in automating content delivery with an unprecedented level of customization, to actively bring learning experiences to the learner when, and as they need them. She also explores their measurable reduction in program inefficiencies, observed in the improved capacity of learners to self-serve without resorting to escalation via support tickets.

Addressing access and equity in next-gen educational technology, Veronica advocates for their inclusion as a strategic imperative rather than an afterthought retrofitted into the solution. She cites DAPs’ device agnostic nature and role-specific content which avoids irrelevant information, as championing simplicity to aid inclusivity and understanding.

Exploring the ethical considerations around next-gen edtech, Veronica earmarks data integrity and privacy as it relates to cybersecurity, plus intellectual property rights around sourced content in the age of generative AI, as primary concerns to uphold morality and quality in learning programs.

Finally, Veronica considers the role of emotional intelligence in an industry inextricably linked to the performance of people, and its importance in professional development and conflict resolution.

How can businesses and learning professionals engage next-gen edtech including DAPs to transform learning outcomes? Watch the episode to learn more.

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